Sports / App
pq44 is clear about what data we collect when you use our platform, how we store it, and what choices you have over it. This policy applies to your account, your transaction records, and how you interact with our site — access and eligibility depend on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and any identity documents required to verify your account. When you make a deposit or withdrawal through Nagad, Rocket, or Bank Transfer, we record the transaction reference, the amount, and the method used. This is necessary to keep your wallet history accurate and to resolve any disputes you raise with our support team. We also collect technical data: your device type, browser session identifiers, and IP address. This helps us maintain platform stability and recognise your account across sessions on mobile or desktop. We do not sell your personal data to third parties for marketing purposes. Third-party studios — JDB, Spadegaming, Microgaming, and CQ9 — supply game content to our lobby; they do not receive your personal payment or identity details through us. Any data sharing we undertake is limited to what is required by applicable law or to operate verified payment rails. Retention periods follow applicable regulatory requirements in the regions where this service is available, and you can request details of how long specific data categories are kept by contacting our support channel.
Not every part of your experience on pq44 falls under this single policy document. Understanding the boundaries helps you know where to look when you have a specific question. This policy covers data we control directly — your registered account, your transaction history with Nagad, Rocket, or Bank Transfer, and your session activity on our site. It does not extend to third-party services you reach through links we may display, or to the internal data practices of game studios whose titles appear in our lobby.
Your login credentials, registered email, and account settings are covered by this policy. We control how this data is stored and who within our operations can access it. You can review and update these details from your account settings page.
Deposit and withdrawal records linked to Nagad, Rocket, and Bank Transfer sit inside your account wallet history. This policy governs how we retain and protect those records. Payment processors operate under their own separate terms and privacy frameworks.
Pages you browse, games you open, and lobby sections you visit generate session data. We use this to maintain your experience and to understand which parts of the site are used most. This data is not tied to your identity unless you are signed in.
Game content from JDB, Spadegaming, Microgaming, and CQ9 is delivered through their own systems. External links, if any appear on the site, lead to services we do not control. Their privacy practices are outside the scope of this document.
You have real, actionable choices over the data we hold about you. These are not abstract entitlements — each one maps to a step you can take through your account or by reaching our support channel. Start with your account settings page: the fields there let you review and correct your registered name, contact details, and notification preferences directly, without needing to contact anyone. If you believe a record in your transaction history — whether that is a Nagad deposit, a Rocket withdrawal, or a Bank Transfer — is inaccurate, raise it through the support chat or email route and include the transaction reference shown in your wallet. For broader data questions, such as asking what categories of information we hold about you or requesting deletion where applicable law permits it, the same support channels handle those requests. We aim to respond to data-related queries within the timeframe required by applicable regulations in your region. Access and eligibility to exercise certain rights depend on your local law and the regions in which this service operates.
Open the account settings page when signed in to see the personal details we hold. Your wallet history tab shows all deposit and withdrawal entries linked to your account, including the payment method used.
Update your contact information directly in the settings fields. For changes that require identity verification — such as a registered name correction — contact support and follow the steps they provide.
Use the support chat or published email address to ask what data we hold, request a copy, or ask about deletion. Include your registered account email so we can locate your record quickly.
If a Nagad, Rocket, or Bank Transfer record looks wrong in your wallet, contact support with the transaction reference. We will check the record against our system and respond through the same channel you used.
Privacy questions, data correction requests, and queries about what we hold on your account all go through the same published support routes. We do not publish a dedicated privacy hotline — use the channels below, which are monitored by the team that handles account and policy matters. When you make contact, include your registered email address and a brief description of your request so it reaches the right person without delay.
The chat option is accessible from the site when you are signed in. Use it to raise a data question, flag an inaccurate transaction record, or ask about your account details. Include your registered email in the first message.
Send your privacy request to the support email address published on the site's contact page. Write clearly what you are asking — review, correction, or deletion — and attach any relevant account reference so the team can locate your record.
For straightforward corrections to your registered name, phone number, or notification settings, the account settings page is the fastest route. No support ticket is needed for changes that the fields there allow directly.
We apply access controls so that only the parts of our team with a genuine operational need can view your personal or financial records. Your Nagad, Rocket, and Bank Transfer transaction data is stored in systems that are separate from the public-facing lobby. Account passwords are stored in hashed form — we cannot read your password, and neither can our support team. If you forget it, the reset flow on the login page generates a new one rather than retrieving the old one. Cookies on the site are used for session management, device recognition across visits, and to understand which lobby sections are used most. You can manage cookie preferences through your browser settings; note that disabling session cookies will affect how your login state is maintained across pages. We retain your data for as long as your account is active and for the period required by applicable law after closure. You can ask for a summary of retention periods by contacting support.
Personal and payment records are accessible only to team members with a defined operational role. Your Nagad, Rocket, and Bank Transfer history is held in systems isolated from the public lobby layer. We review access permissions on a rolling basis.
Passwords are stored as hashed values — no one on our team can read your password in plain text. Use the password reset flow on the sign-in page if you need to regain access. Do not share your credentials with anyone.
Session and preference cookies keep your lobby state consistent across mobile and desktop visits. You control these through your browser settings. Turning off all cookies may interrupt how your signed-in session behaves across pages.
We keep your account data for as long as the account is open and for the period required by applicable regulations after it closes. Contact support to ask about the retention schedule for a specific data category, such as your transaction history.
If your question is not answered below, reach out through the support chat or the email address on our contact page. Include your account email so we can pull up your record and respond accurately.
We collect your name, contact details, and any identity documents needed to verify your account. When you transact using Nagad, Rocket, or Bank Transfer, we also record the transaction reference and method. Technical session data — device type, browser, IP address — is collected automatically when you use the site.
We do not sell your personal data to marketers. Limited sharing occurs where required by applicable law or to operate verified payment rails. Game studios such as JDB, Spadegaming, Microgaming, and CQ9 supply game content but do not receive your personal payment or identity details from us.
Open the account settings page when signed in to update contact details directly. For corrections that require identity verification — such as a registered name change — contact support through chat or email and follow the steps they provide. Include your registered email in the request.
You can request deletion of personal data where applicable law in your region permits it. Send the request to support via chat or the published email, explaining what you are asking to have removed and including your account email. We will confirm what can be deleted and what must be retained under legal obligations.
Transaction records, including your Nagad, Rocket, and Bank Transfer history, are held for as long as your account is active and for the period required by applicable regulations after account closure. Contact support to ask for the specific retention period that applies to a data category you are concerned about.
This policy governs how we handle data on the pq44 platform. Access to the service and the rights available to you depend on your local law and eligible regions. If you are accessing from Bangladesh, your eligibility is subject to the laws applicable in your region at the time of access.