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These legal terms set out how pq44 operates this platform, what governs your account relationship with us, and where the limits of our service apply. Access and eligibility depend on your local law and the region in which you are located.
pq44 operates this platform for eligible account holders in supported regions. Whether your account access is permitted depends on the laws of Bangladesh that apply to you personally — we do not determine that on your behalf, and nothing in these pages should be read as a legal clearance for your specific situation. You are responsible for understanding whether your use of this platform is lawful where you are located. When you register an account, you confirm that you have checked this for yourself. Our payment rails — Nagad, Rocket, and Bank Transfer — are available to account holders in eligible regions; their availability at any given time does not by itself confirm that use is lawful in your jurisdiction. We do not hold your payment data ourselves: wallet transactions through Nagad or Rocket pass through those services under their own terms, and Bank Transfer operates through your own financial institution. Where our terms refer to a governing framework, that framework governs the relationship between you and pq44 as a platform operator. Any conflict between a section of these terms and local law is resolved in favour of local law. If you are uncertain, review the account eligibility section before proceeding.
This policy applies to your use of the pq44 platform as an account holder. It covers four distinct areas, each with its own boundaries. Understanding where this policy begins and ends helps you know which questions to bring to us directly and which to raise with third-party services you connect through your account.
Covers registration, login, identity verification steps shown in your account area, and the suspension or closure of accounts. Everything inside your account dashboard falls within this scope. Actions taken before registration do not.
Covers deposits and withdrawals initiated through pq44's wallet interface, including records of Nagad, Rocket and Bank Transfer activity visible in your account history. The terms of those payment services themselves fall outside our policy.
Covers the games, tables and sportsbook markets we publish in our lobby, including how we display information and which studio titles appear. RTP data is shown only where the game or studio exposes it directly in the interface.
Payment providers such as Nagad and Rocket, game studios including JDB, Spadegaming, Microgaming and CQ9, and any external links operate under their own terms. We are not responsible for the policies of those third parties.
You hold several practical rights in relation to the data and activity associated with your pq44 account. You can review your transaction records at any time by opening the account history section inside your logged-in dashboard — this shows deposits, withdrawals and balance movements, including entries tied to Nagad, Rocket and Bank Transfer activity. If any of your personal account details are incorrect — name, contact address, linked mobile number — you can update them through the account settings fields shown there. Follow the instructions on each field; some changes require identity verification as displayed in the interface. If you believe a record is wrong or you have a question about how your data is held, you can raise it directly through our published support routes. We aim to respond to policy-related questions through the same channels we use for account support. If you decide you want your account reviewed or closed, that request should also go through the support route rather than through the platform's self-service area alone, so we can confirm the action with you.
Open the account history tab in your logged-in dashboard to see a full transaction record, including any Nagad, Rocket or Bank Transfer entries. No separate request is needed to access your own history.
Update your name, mobile number or contact information through the account settings fields. Fields that require verification will display the steps needed directly in the interface — follow those instructions as shown.
If something in our terms is unclear or you want to know how a specific piece of data is handled, contact support through the published channel. Frame your question around the relevant account section so we can respond precisely.
Contact our support team if you want your account status reviewed or formally closed. We handle these requests directly rather than through automated flows, so reach out and we will confirm next steps with you.
Policy questions, data requests and account disputes can be directed to our support team through the routes published on this site. We do not publish operating hours we cannot commit to; use the channel most convenient for your situation and we will follow up through the same route.
Open the chat widget from any page inside the platform. Use this route for account access questions, transaction record queries and anything time-sensitive relating to your wallet activity.
Send policy-related questions, data correction requests or account closure instructions to our published support address. Include your registered mobile number so we can locate your account without delay.
The help section of the site covers common policy questions including account scope, data handling and how transaction records are stored. Check there first for a written answer before raising a separate support request.
Our approach to data handling is shaped by what is necessary to run your account and nothing more. We collect the information you provide at registration, the transaction records generated by your wallet activity, and the session data needed to keep your account secure across devices. We do not sell account data to third parties. Cookies on the platform are used to maintain your session state and allow the lobby interface to remember your preferences — you can manage cookie settings through your browser at any time. Account security relies on the credentials you set at registration; we do not store payment credentials for Nagad, Rocket or Bank Transfer directly. If you suspect unauthorised access to your account, contact support immediately through the live chat route.
Registration details, transaction records and session data necessary to operate your account. We do not collect payment credentials for Nagad, Rocket or Bank Transfer — those pass through the respective payment services under their own data terms.
Cookies maintain your session and lobby preferences across visits. They are functional, not advertising-based. You can review and manage cookie permissions through your browser settings without affecting your core account access.
Account data is retained for as long as your account is active and for any period required by the applicable framework. If you request account closure, we will confirm what data is retained afterward and for how long.
When we update these terms, the revised version is published on this page with the effective date shown. Continued use of your account after an update is posted means you accept the revised terms as they stand.
These are the questions we receive most often about account rights, data handling and how this policy applies to Bangladesh accounts. If your question is not covered here, use the support routes listed above.
Whether these terms apply to you depends on your location and local law. Access and eligibility are subject to the laws of Bangladesh as they apply to you personally. Nothing in this policy overrides your local legal position — review local rules before opening an account.
Open the account history section inside your logged-in dashboard. All deposit and withdrawal entries are listed there, including activity linked to Nagad, Rocket and Bank Transfer. No separate request is needed to view your own records.
Go to account settings inside your logged-in area. Each editable field shows the steps required, including any verification needed for that change. For details that cannot be updated through the interface directly, contact support through live chat or email.
No. Wallet transactions through Nagad and Rocket are processed through those services under their own terms. We hold records of the transaction amounts and timestamps in your account history, but not the payment credentials themselves.
Contact our support team through live chat or the published email route. Account closure is handled directly by the team rather than through an automated flow, so reach out and we will confirm the steps and outcome with you.
When you close your account, we retain only the data required by the applicable framework for the period that framework specifies. You can ask our support team to confirm exactly what is kept and for how long before or after you request closure.